The Welsh Government has shortlisted MTR Corporation (Cymru) Ltd through a PQQ process to Participate in Dialogue (ITPD) commencing with a submission of our outline solutions proposed for the next Wales and Borders Franchise (due in late November 2016) followed by a dialogue phase prior to the full tender which is due in the Summer of 2017. The contract is due to commence in the Autumn of 2018.
MTR Corporation is keenly interested in this exciting opportunity to develop and transform services in Wales so that rail can make a full contribution to economic growth and successful communities.
In all our operations, MTR’s objective is delivering high levels of passenger satisfaction and increasing the use of public transport systems. MTR firmly believes such strategies drive growth in the local economies we serve, so we relentlessly focus on improving the customer experience through punctual and reliable services, the provision of accurate information, the cleanliness of trains and stations, the swift removal of litter and graffiti, and the helpfulness of our frontline personnel.
We share the widely held aspiration for rail investment to drive sustainable economic growth and support communities in Wales, and will be applying all of our experience in tendering for the new Wales and the Borders franchise.