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MTR Express named second most innovative company in Sweden

MTR Express named second most innovative company in Sweden

MTR Express has placed second in the inaugural Swedish Innovation Index, which measures innovation from a customer perspective and has been developed by researchers at the Centre for Service Research at Karlstad University.

MTR Express was only beaten to the top spot by Ikea, and placed above the likes of Netflix, H&M and Norwegian, and sees further recognition for MTR’s work in Sweden, coming shortly after MTR Tunnelbanan was awarded the Swedish Quality Award for the second time. 

The Swedish Innovation Index 2018 includes answers from approximately 13,000 customers, who ranked the degree of innovation among 70 companies and organisations within 9 industries based on how they perceive the company's innovation ability.

Commenting, Jeremy Long, CEO European Business, MTR Corporation, said:

 

“MTR Express has shown the way forward on numerous innovative measures such as ticketless travel, innovative promotions and offering excellent on-board service.

 

“The MTR Express focus on the passenger experience means that they thoroughly deserve to be recognised as one of the most innovative companies in Sweden, and they are a great example of the work that we’re bringing to our operations across all our markets.”

 

The results were presented at the Service Innovation Day 2019: Innovation from the customer's perspective on 7 March. The Swedish Innovation Index has been developed by researchers at CTF and the School of Economics at Karlstad University in collaboration with NHH Norwegian School of Economics and Fordham University in the USA.

 

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About MTR

 

 

  • In the UK, MTR Crossrail is the operator of the Crossrail concession (which will be renamed the Elizabeth line when fully open), and is currently running TfL Rail services between Liverpool Street and Shenfield and Heathrow and Paddington. 

 

  • MTR has operated South Western Railway, one of the largest UK franchises, as a joint venture with First Group since August 2017. As part of this, First MTR South Western Trains Limited will deliver new trains, redeveloped stations, and a range of other enhancements which will improve both rail services and customer experience.

 

  • MTR was a joint venture partner in London Overground Rail Operations Ltd (LOROL), which held the concession from November 2007 until November 2016, acting as shadow operator in advance of new services being introduced on the East and South London Lines.

 

  • Elsewhere in Europe, MTR runs the Stockholm Metro, the Stockholm Pendeltåg commuter railway and provides open access MTR Express services between Stockholm and Gothenburg.

 

  • Around the world, MTR: runs metro, commuter rail, light rail and infrastructure, develops and manages significant rail-related property and is delivering new rail lines and major upgrade projects in Hong Kong; operates lines in Beijing, Shenzhen and Hangzhou in Mainland China; is lead shareholder in a joint venture operating the Melbourne train system and leads a Public-Private-Partnership (PPP) consortium which will deliver and operate the Sydney Metro Northwest in Australia.

 

  • MTR operates the Guangzhou-Shenzhen-Hong Kong High Speed Rail (HSR) link, which connects Hong Kong with mainland China.  MTR, which led the development of the Hong Kong section of the line, developed the new Hong Kong terminus at West Kowloon and acted as shadow operator, and runs 114 daily pairs of high speed services during peak times.

 

  • Listed on the Hong Kong stock exchange, MTR has a market capitalisation of approximately £27 billion, and is included on the FTSE4Good and Dow Jones Sustainability Indexes. It won over 50 awards in 2018 for quality, customer service and sustainability.