MTR Subsidiary Awarded 7-Year Franchise to Operate and Maintain Melbourne Train System

MTR Corporation, which holds the Crossrail concession and is one of the new operators of the South Western Railway, has welcomed the decision to award a new seven-year franchise to operate the Melbourne train system to one of its subsidiaries.

Metro Trains Melbourne (MTM), a 60%-owned subsidiary of MTR Corporation, has overseen extensive service improvements on punctuality, reliability, safety, asset management and customer satisfaction since it began operating the 390-km Melbourne metropolitan train service in 2009.

The new franchise will start from 30 November 2017 and includes up to a three-year further extension option. Under the new operations and maintenance agreement, MTM is committed to delivering further enhancements to railway operations, asset maintenance and customer service in Melbourne, including by:

  • Adding more peak services;
  • Higher reliability and punctuality performance through increased maintenance to improve infrastructure and rolling stock reliability;
  • Upgrading 500 CCTV cameras;
  • Improving the passenger experience with more information and cleaner trains and stations; and
  • Creating more than 600 new jobs across the franchise.


Jeremy Long, CEO European Business, MTR Corporation said:

“MTR has a widely recognised reputation for efficiency, operating performance, and quality of delivery around the world and this franchise renewal is the latest recognition of that. The quality already demonstrated in Australia and the ambition for the future is precisely the sort that MTR aims to deliver to its UK passengers through its operation of the Crossrail concession and South Western Railways franchise, and in its active business development programme.”



Notes to Editors

About MTR

  • MTR Corporation (MTR) is headquartered in Hong Kong and is acknowledged as one of the world’s leading operators of metro, commuter and airport rail systems and has a successful international consulting business. It is also an acknowledged world leader in rail + property development, and manages shopping malls, retail units, apartments and other major buildings along some of its lines.
  • In the UK, MTR is the operator of the Crossrail concession (which will be renamed the Elizabeth Line when fully open), and is currently running TfL Rail services between Liverpool Street and Shenfield.  MTR will begin running services between: Heathrow and Paddington in May 2018; Paddington and Abbey Wood in December 2018; Paddington and Shenfield in May 2019; and full through services (including to Reading in December 2019).
  • MTR has operated South Western Railway, one of the largest UK franchises, as a joint venture with First Group since August 2017. As part of this, First MTR South Western Trains Limited will deliver new trains, redeveloped stations, and a range of other enhancements which will improve both rail services and customer experience.
  • MTR was a joint venture partner in London Overground Rail Operations Ltd (LOROL), which held the concession from November 2007 until November 2016. 
  • Elsewhere in Europe, MTR runs the Stockholm Metro, the Stockholm Pendeltåg commuter railway and provides open access MTR Express services between Stockholm and Gothenburg.
  • Around the world, MTR: runs metro, commuter rail, light rail and infrastructure, develops and manages significant rail-related property and is delivering new rail lines and major upgrade projects in Hong Kong; operates lines in Beijing, Shenzhen and Hangzhou in Mainland China; is lead shareholder in a joint venture operating the Melbourne train system and leads a Public-Private-Partnership (PPP) consortium which will deliver and operate the Sydney Metro Northwest in Australia.
  • Listed on the Hong Kong stock exchange, MTR has a market capitalisation of approximately £26.6 billion, and is included on the FTSE4Good and Dow Jones Sustainability Indexes. It won over 50 awards in 2016 for quality, customer service and sustainability.