MTR Tunnelbanan Receives the 2018 Swedish Quality Award
The Stockholm metro company MTR Tunnelbanan, a wholly owned subsidiary of MTR Corporation, has been presented with the 2018 Swedish Quality Award by the Swedish Institute for Quality at a ceremony in Stockholm.
MTR Tunnelbanan was previously honoured with the same award in 2014, and has now become one of the very few two-time recipients of this prestigious national honour in Sweden. The award is given to those organizations which meet a series of rigorous criteria – usually one or two every year. It is open to all businesses across every sector and industry, further underlining the achievement of MTR to bring the award to the transport industry on two occasions.
Judges praised the high standards and proven track record in customer and employee satisfaction, as well as environmental, financial and social sustainability. It is the latest recognition of MTR’s track record of delivering performance excellence throughout its operations.
The Stockholm Metro serves a weekday average of around 1.3 million passengers on a 108-km network and has been operated by MTR since 2009. Under MTR’s management, service reliability has been increased from 92% in 2010 up to 98% and customer satisfaction has risen from 70-75% up to 85%. Employee satisfaction was measured at 32% in 2010 and had increased to 94% in 2018.
Mr Lincoln Leong, Chief Executive Officer of MTR Corporation said, “It is always a great honour to be recognised for outstanding quality performance. I would like to congratulate the management team and colleagues at MTR Tunnelbanan for their achievement. With their continuing efforts and the support of MTR’s worldwide railway expertise, we look forward to bringing further improvements in transport services to our customers in Stockholm.”
“The metro is the lifeblood of Stockholm and the core of a well-functioning and vibrant metropolitan area. It is very satisfying to see our operator, MTR, receive the award once again. They really deserve this as the metro is now reaching all-time highs for perceived quality by travellers in light of its high punctuality and reliability,” said Mr Kristoffer Tamsons Chairman of SL, the Stockholm public transport authority.
Apart from the Stockholm Metro, MTR also operates the Stockholm commuter rail service and MTR Express intercity service in Sweden and is the country’s largest rail operator by passenger volume.
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