MTR Tunnelbanan Receives the 2018 Swedish Quality Award

MTR Tunnelbanan Receives the 2018 Swedish Quality Award

The Stockholm metro company MTR Tunnelbanan, a wholly owned subsidiary of MTR Corporation, has been presented with the 2018 Swedish Quality Award by the Swedish Institute for Quality at a ceremony in Stockholm.


MTR Tunnelbanan was previously honoured with the same award in 2014, and has now become one of the very few two-time recipients of this prestigious national honour in Sweden. The award is given to those organizations which meet a series of rigorous criteria – usually one or two every year. It is open to all businesses across every sector and industry, further underlining the achievement of MTR to bring the award to the transport industry on two occasions.

Judges praised the high standards and proven track record in customer and employee satisfaction, as well as environmental, financial and social sustainability. It is the latest recognition of MTR’s track record of delivering performance excellence throughout its operations.

The Stockholm Metro serves a weekday average of around 1.3 million passengers on a 108-km network and has been operated by MTR since 2009. Under MTR’s management, service reliability has been increased from 92% in 2010 up to 98% and customer satisfaction has risen from 70-75% up to 85%. Employee satisfaction was measured at 32% in 2010 and had increased to 94% in 2018.


Mr Lincoln Leong, Chief Executive Officer of MTR Corporation said, “It is always a great honour to be recognised for outstanding quality performance. I would like to congratulate the management team and colleagues at MTR Tunnelbanan for their achievement. With their continuing efforts and the support of MTR’s worldwide railway expertise, we look forward to bringing further improvements in transport services to our customers in Stockholm.”


“The metro is the lifeblood of Stockholm and the core of a well-functioning and vibrant metropolitan area. It is very satisfying to see our operator, MTR, receive the award once again. They really deserve this as the metro is now reaching all-time highs for perceived quality by travellers in light of its high punctuality and reliability,” said Mr Kristoffer Tamsons Chairman of SL, the Stockholm public transport authority.


Apart from the Stockholm Metro, MTR also operates the Stockholm commuter rail service and MTR Express intercity service in Sweden and is the country’s largest rail operator by passenger volume.


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About MTR



  • In the UK, MTR Crossrail is the operator of the Crossrail concession (which will be renamed the Elizabeth line when fully open), and is currently running TfL Rail services between Liverpool Street and Shenfield and Heathrow and Paddington. 


  • MTR has operated South Western Railway, one of the largest UK franchises, as a joint venture with First Group since August 2017. As part of this, First MTR South Western Trains Limited will deliver new trains, redeveloped stations, and a range of other enhancements which will improve both rail services and customer experience.


  • MTR was a joint venture partner in London Overground Rail Operations Ltd (LOROL), which held the concession from November 2007 until November 2016, acting as shadow operator in advance of new services being introduced on the East and South London Lines.


  • Elsewhere in Europe, MTR runs the Stockholm Metro, the Stockholm Pendeltåg commuter railway and provides open access MTR Express services between Stockholm and Gothenburg.


  • Around the world, MTR: runs metro, commuter rail, light rail and infrastructure, develops and manages significant rail-related property and is delivering new rail lines and major upgrade projects in Hong Kong; operates lines in Beijing, Shenzhen and Hangzhou in Mainland China; is lead shareholder in a joint venture operating the Melbourne train system and leads a Public-Private-Partnership (PPP) consortium which will deliver and operate the Sydney Metro Northwest in Australia.


  • MTR operates the Guangzhou-Shenzhen-Hong Kong High Speed Rail (HSR) link, which connects Hong Kong with mainland China.  MTR, which led the development of the Hong Kong section of the line, developed the new Hong Kong terminus at West Kowloon and acted as shadow operator, and runs 114 daily pairs of high speed services during peak times.


  • Listed on the Hong Kong stock exchange, MTR has a market capitalisation of approximately £27 billion, and is included on the FTSE4Good and Dow Jones Sustainability Indexes. It won over 50 awards in 2018 for quality, customer service and sustainability.