MTR wins prestigious Swedish Quality Award for the second time

MTR wins prestigious Swedish Quality Award for the second time

MTR’s operation of the metro system in Stockholm has once again been recognised for its commitment to improving quality by being awarded a top award from the Swedish Institute for Quality.

In their citation, judges praised MTR Tunnelbanan’s high standards and proven track record in customer and employee satisfaction, as well as environmental, financial and social sustainability. The judges concluded that MTR has a true quality culture and is an excellent role model for customer oriented business development. MTR won this same award in 2014.

MTR has a track record of delivering performance excellence throughout its operations in Sweden, and in the UK, where it is operator of the UK Crossrail concession, to be renamed the Elizabeth Line, when this is fully open.  

Jeremy Long, CEO European Business, MTR Corporation, commented:

“We are delighted that one of our Swedish businesses has won this award – which is competed for by Swedish businesses and organisations from all sectors. MTR have always been focused on adopting best practice, and delivering quality and excellent customer service, and will be bringing this same approach to the operation of the Elizabeth Line in London.”

Declaring their decision, the Swedish Institute of Quality said:

“[MTR] has a proven track record when it comes to results within customer and employee satisfaction, as well as environmental, financial and social sustainability. MTR Tunnelbanan has a true quality culture…is an excellent role model for systematic, customer oriented business development and is thereby highly worthy of receiving this award.”


About MTR


  • MTR Corporation is acknowledged as one of the world’s leading operators of metro, commuter and airport rail systems and has a successful international consulting business. It is also an acknowledged world leader in Rail + Property development, and manages shopping malls, retail units, apartments and other major buildings along some of its lines.


  • In the UK, MTR Crossrail is the operator of the Crossrail concession (which will be renamed the Elizabeth line when fully open), and is currently running TfL Rail services between Liverpool Street and Shenfield.  MTR will begin running services between: Heathrow and Paddington in May 2018; Paddington and Abbey Wood in December 2018; Paddington and Shenfield in May 2019; and full through services (including to Reading) in December 2019.


  • MTR has operated South Western Railway, one of the largest UK franchises, as a joint venture with First Group since August 2017. As part of this, First MTR South Western Trains Limited will deliver new trains, redeveloped stations, and a range of other enhancements which will improve both rail services and customer experience.


  • MTR was a joint venture partner in London Overground Rail Operations Ltd (LOROL), which held the concession from November 2007 until November 2016.


  • Elsewhere in Europe, MTR runs the Stockholm Metro, the Stockholm Pendeltåg commuter railway and provides open access MTR Express services between Stockholm and Gothenburg.


  • Around the world, MTR: runs metro, commuter rail, light rail and infrastructure, develops and manages significant rail-related property and is delivering new rail lines and major upgrade projects in Hong Kong; operates lines in Beijing, Shenzhen and Hangzhou in Mainland China; is lead shareholder in a joint venture operating the Melbourne train system and leads a Public-Private-Partnership (PPP) consortium which will deliver and operate the Sydney Metro Northwest in Australia.


  • Listed on the Hong Kong stock exchange, MTR has a market capitalisation of approximately £24 billion, and is included on the FTSE4Good and Dow Jones Sustainability Indexes. It won over 50 awards in 2017 for quality, customer service and sustainability.